Each ticket can be displayed on an individual phone or all tickets in your group may be presented on one mobile phone. ASM personnel will be positioned at the top and bottom of each escalator. All merchandise returns will be facilitated by mail. Please contact the event coordinator for assistance. Reviews (504) 731-1700 Website. To ensure a safe environment for fans, all team and stadium personnel will follow the below protocols when interacting with fans: When working in an area that includes high touch points, ensure this area is regularly tended to with disinfectants. Guest Services Desks can be found at the following locations: Guests may visit the desks to ask for directions, offer suggestions, or seek assistance while at the Mercedes-Benz Superdome. The browser you are using is no longer supported on this site. Please refer to the Mercedes-Benz Superdome map for exact locations. Q: What are the age requirements to attend a game at the Superdome? Fans may sign up for our Season Ticket Waiting List by clicking below. Do Not Sell My Personal Information | Failing to comply with stadium policies, including policies requiring face coverings and requirements to maintain physical distancing, Use of profanity or unacceptable language of any type, Possession of illegal or unauthorized items. Patrons requesting an interpreter must do so 30 days prior to the event and are subject to the approval of the team. In some sections, the companion seat may be a folding chair to accommodate that particular location. *Replacement policies for non-season ticket holders are less liberal. â¢Â Any behavior resulting in the disruption of the game. FREQUENTLY ASKED QUESTIONS: 2020 SEASON TICKETS. It is highly recommended that you use the latest versions of a supported browser in order to receive an optimal viewing experience. If the ticket has been damaged beyond recognition, a replacement will need to be issued. Awareness and directional signage will be placed strategically at each respective location. If it remains at or above 100.4, the guest will not be permitted to attend the game. These reservation times are assigned based on the seniority of your account. Click here to view the location of bike racks in Lot 3, https://www.neworleanssaints.com/community/5050. Please take note of the designated entry gate and group assignment which designates your arrival time. Designated smoking gates located exterior of the plaza level will be eliminated for the 2020 New Orleans Saints season in order to reduce unnecessary gathering. Mailing Address New Orleans Pelicans 5800 Airline Drive Metairie, LA 70003 504-593-4700 For Ticket Sales Information, call: (504) 525- HOOP (4667) Fan Experience Please include the account number and daytime telephone number. Click here for locations. Access your Saints mobile tickets and parking passes, get real-time stats and breaking news, help us light up the dome, and much more on your Apple, Android, or Windows device. In the event of an emergency, please remain calm and WALK to the nearest exits, located at several points throughout the building. Be aware that certain elevators can be held at any time to transport coaches, media, & team executives. A: If duplicate tickets (two customers who are holding tickets to the same seat for the same game are presented), immediately contact the nearest usher or proceed to a Customer Service booth located throughout the Superdome. Do not physically interact with fans. Have COVID-19, are experiencing or have within the last 48 hours experienced symptoms of COVID-19 such as fever, cough or shortness of breath, or know you've been exposed to COVID-19. The ADA Facilitator can be contacted at (504) 587-3826 or email@example.com. Please be advised you will need a Photo I.D. Q: Is there a charge to be on the waiting list? A: The New Orleans Saints are currently sold out on a season ticket basis. Help the New Orleans Saints stop the spread of Covid-19. Please contact the ticket office for more information. For more information on Saints Annual Suites and Single game suites, please call (504) 593-4973 or email firstname.lastname@example.org. A: No. If you feel ill at any point before leaving or on your way to the stadium, we ask that you please be a good teammate and stay home. Guests will still be required to wear a face covering or mask while in these spaces. A: The first line of your account information (as shown on your invoice and season ticket package) denotes the season ticket holder of record. Get all the information you need to secure season tickets. All alcohol sales will be discontinued at the end of the third quarter. Privacy Act, please use the links below to visit each company’s privacy center. Restrooms will be updated and monitored with best practice cleaning and social distancing guidelines. Portable bars and food openings will be spaced out throughout the concourse areas and will have the same safety measures as the concession stands. Q: I would like to transfer my tickets to someone else's name. The Mercedes-Benz Superdome and New Orleans Saints are committed to providing a first-class experience for all guests. A bag and receipt will be offered to the fan. to check out a sensory bag. A: You can transfer your season ticket rights to someone else by submitting a Request to Transfer Season Tickets Form to the Saints. The Mercedes-Benz Superdome does provide escort personnel for patrons using wheelchairs inside the stadium. How do I do that? A: Your season tickets are extremely valuable and should be guarded accordingly. Animals are prohibited in the Mercedes-Benz Superdome, except for service animals assisting ADA patrons. Please report any violations of these rules to the nearest usher, security, or guest services staff member. Medical bags may enter through any ticketed gate. Fans wishing to join the waiting list are encouraged to log onto www.NewOrleansSaints.com and sign up for the a spot on the waiting list. Video cameras are prohibited by league rules. Escalators will continue to serve as the primary mode of vertical transportation for fans. For more information, please contact the New Orleans Saints Ticket Office at (504) 731-1700, email@example.com, or by fax at (504) 731-1707. To obtain a copy of the transfer form, please contact the ticket office at (504) 731-1700. To prevent "lost in the mail" problems, we strongly urge you to use an overnight or guaranteed delivery service, and always make note of the game opponent and seat location numbers of the tickets prior to sending. Must wear face masks, and exercise hand hygiene at all times. Find restrooms by level on the maps below: Saints 50/50 Raffle tickets can be purchased online at https://www.neworleanssaints.com/community/5050 or via the Saints Mobile App. * Replacement policies for non-season ticket holders are less liberal. Patrons are encouraged to report all such behavior to any Mercedes-Benz Superdome team member. Q: I currently own season tickets and would like to relocate the seats to a different section. How do I go about alerting the Saints ticket office of my new address? Parking passes must be presented on a mobile phone in order to gain entry to your designated parking area. Please follow all social distancing signs and protocols while using these facilities. Q: I recently changed my address. New Orleans Saints Tickets: The official source of Saints season tickets, single-game tickets and ticket offers. Seats are made available for hearing and visually impaired patrons in close proximity to the playing area. Large/oversized bags. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets. Take I-10 West to Mercedes-Benz Superdome Exit, turn right on Cleveland Ave., turn right on Claiborne Ave., turn right on Poydras St. (away from Mercedes-Benz Superdome), take U-turn (towards Mercedes-Benz Superdome) on Poydras St., (, Take I-10 East to the Poydras St. Exit, (, Take Bus. Guests that register a temperature of 100.4 or higher will be redirected to our cool-down area. Q: I have heard there is a waiting list for season tickets. Per the NFL mandate, face coverings will be mandatory for all fans and staff, and must be worn at all times (other than while actively eating or drinking). Any fans outside of the state will not be able to participate in the raffle. Centerplate provides all catering exclusively in-house. Team merchandise and souvenirs are available throughout the Mercedes-Benz Superdome at the following locations: Fans will also have the ability to order merchandise through the New Orleans Saints Mobile App for in stadium delivery or pick-up.This process provides the most convenient shopping experience for fans to purchase their favorite gear without or missing a minute of the action! Take I-10 East, upon approaching the Mercedes-Benz Superdome stay in the middle lanes and follow 90/Superdome signage to the Mercedes-Benz Superdome Exit, turn right on Dave Dixon Dr./Girod St., turn right on Magnolia St., left on Howard Ave., left on LeRouge St., right on Dave Dixon Dr./Girod St. and follow traffic police direction to garage. Capacity would then increase to 15,000 for the Dec. 20 Kansas City and Dec. 25 Minnesota home games, again barring any change in local health and safety guidelines. Below are directions to the five major garages for game day.Â. Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft and all other inappropriate actions will result in immediate eviction from the premises or arrest and prosecution as appropriate. Centerplate provides the food services at the Mercedes-Benz Superdome. Auxiliary hearing devices (phonic ear) receiving a direct FM audio feed from the P.A. The health and safety of our employees, clients and consumers is Centerplate's utmost priority. Escalators are located at Plaza Level Gates A, C, E, and G for Mercedes-Benz Superdome patrons. Parking for RVs, buses, and limos is available in Lot 3 on a first-come, first-serve basis. A: Due to high retention rates among season ticket holders, it is highly unlikely. All individuals will be advised to maintain a minimum 6' distance between each other. A link for the approved service animals can be found here. system are available to hearing-impaired patrons. To alleviate overcrowding and promote social distancing, the following procedures will be implemented.Â. Develop phone banks for operators to assist guests with mobile ticket needs. In the event season tickets become available to our waiting list, you will be contacted by a Saints ticket representative regarding seating options. For each home game, half of the net proceeds collected from the raffle will benefit a designated charitable organization or cause, while one lucky fan will win the remaining half of those proceeds. Children up to 2 years of age do not require a ticket for admission.
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